Return & Refund Policy
Return & Refund Policy
Thank you for shopping with Honey & Hum 🤍
We want you to feel confident in every purchase you make with us.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return, items must be:
• Unused and in original condition
• In original packaging
• Free from damage or wear
To start a return, please contact us at:
hellohoneyhum@gmail.com
Non-Returnable Items
For hygiene and safety reasons, certain baby products may not be eligible for return once opened or used, including:
• Feeding products
• Personal care items
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the item and packaging.
We will make it right as quickly as possible.
Exchanges
We currently do not offer direct exchanges. If you need a different item, please return the original product and place a new order.
Shipping Costs
• Original shipping costs are non-refundable
• Customers are responsible for return shipping costs unless the item is defective or incorrect
Late or Missing Refunds
If you haven’t received your refund yet:
• Check your bank account
• Contact your credit card company
• Contact your bank
If you still need help, please reach out to us.
We’re here to support you and your little one every step of the way 💛
Thank you for choosing Honey & Hum.
With care,
Honey & Hum